Shipping policy

Last Updated: January 27, 2026

Shipping Policy

Thank you for shopping with GONZEL. This Shipping Policy explains how orders are processed, dispatched, and delivered.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

During peak periods or unforeseen circumstances, processing times may be slightly extended. If this occurs, we will notify you where possible.

Delivery Timeframes

Estimated delivery times are displayed at checkout and vary depending on the product and delivery location.

Most orders arrive within 3–10 business days.

In some cases, delivery may take longer due to logistics, carrier delays, or external factors beyond our control.

Delivery times shown at checkout are estimates and are not guaranteed.

Shipping Costs

Shipping charges, if applicable, are calculated and shown clearly at checkout before payment is completed.

Shipping Locations

We currently ship to United Kingdom addresses only.

Orders are fulfilled through trusted logistics and fulfilment partners to ensure reliable delivery and competitive pricing.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Please allow 1–3 business days for tracking updates to appear after dispatch.

Tracking updates may be limited during certain stages of transit.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe:

Please check your tracking information first.

If the issue persists, contact us at support@gonzel.com and we will assist you.

Delays caused by carriers, weather conditions, or other circumstances outside our control are not considered breaches of this policy.

Failed Deliveries

If a package is returned due to:

An incorrect or incomplete delivery address, or

Repeated failed delivery attempts,

we will contact you to arrange re-delivery where possible. Any additional shipping costs may be the responsibility of the customer.

Contact Us

For any shipping-related enquiries, please contact us at:

📧 support@gonzel.com